For all our valued guests, past, present and future, thank you for your continued support during these difficult times we find ourselves in. The Coronavirus pandemic is causing massive disruption worldwide but just like businesses everywhere we are adapting to find our way through with minimum of disturbance and upset to our guests, whilst keeping everyone, including our staff safe.
We need to keep the wheels moving, and I'm sure when the crisis is over, we will all need a holiday!
Please understand that at present we will not be accepting any new bookings with start dates from now to 14th July , as requested by Scottish first minister - Nicola Sturgeon , or until we know it is safe for people to travel. We will keep this under review and hope that this date be moved forward to 3rd July keeping in line with England and Wales.
Can I move the dates of my holiday ?
We have relaxed our terms and conditions, to allow your holiday dates to be moved to another date at the same cottage within 12 calendar months of your original date. We can only accommodate one date change. For dates in a higher price bracket or for a longer period, then the difference will be added to the cost of your holiday.
What should I do about my balance payment ?
For the time being, we have relaxed our booking terms and conditions, to allow you to pay your holiday balance two weeks prior to arrival. This will allow us to assess the situation nearer the time of your holiday and if necessary issue new guidance. This means that only your deposit will be affected and we won't be invoicing you for the final balance.
What if I am unable to choose a new date now ?
We can issue you with an email credit note to the value of your holiday, to be used within 12 calendar months of the original date.
Can I cancel my holiday ?
Yes, you can cancel your holiday, as per our usual booking terms and conditions, and we can write you a letter to assist a claim on your travel insurance.
We all hope and trust that this situation will be over sooner rather than later. In order to minimise further complications, we are taking no new bookings for dates up until 14th July 2020 and will keep this under review. Our 2021 dates are filling up fast.
For bookings in July or August 2020, please email us to take your deposit via BAC payment , if you do not wish to pay the full amount (As our online system is set up to take the full amount for holidays less than 2 months in advance , so this is the only way to ensure you only pay your deposit). Once you have paid your deposit, we won't ask you to pay your final balance until we are sure there are no travel restrictions in place. This may be a week or two before your travel date rather than the usual 2 calendar months before your travel date.
Our booking calendar is now open for 2021 bookings and for dates later in 2020 and normal online payments apply for these, but we stress, that we ask and expect all guests to have valid travel insurance for their holidays. In the event of another government lockdown, we will be able to offer change of dates, but please note we won't be able to offer refunds, so please take this into consideration should you wish to make future bookings.
Thank you for your patience and we wish you well and hope you are keeping safe.
The Capo Cottages team